What is the primary purpose of the Long-Term Care Ombudsman Program?

The primary purpose of the Long-Term Care Ombudsman Program is to investigate resident rights and quality complaints. This program is designed to advocate for the rights of residents in long-term care facilities, ensuring their voices are heard and helping to resolve any issues related to the quality of care or living conditions. Ombudsmen serve as a resource for residents and their families, providing support and guidance on rights, services, and the proper channels to address grievances. Their role is critical in promoting an environment that prioritizes the dignity, respect, and health of older adults in long-term care settings.

While options regarding medical care, financial assistance, and managing patient records are important components of healthcare and long-term care systems, they do not capture the essence of the ombudsman’s mission, which is fundamentally centered on advocacy, protection, and improvement of residents' rights and quality of life.