What type of investigation does adult protective services conduct?

Adult protective services conduct face-to-face investigations as part of their mandated responsibility to ensure the safety and well-being of vulnerable adults. This approach allows caseworkers to observe living conditions, interact directly with the adults involved, and assess their needs and situation more accurately. Face-to-face investigations are crucial for gathering firsthand information about potential abuse, neglect, or exploitation, as they help establish a rapport with the individual being assessed, which can lead to more effective intervention and support. This personal interaction is essential for determining the legitimacy of claims and for understanding the unique circumstances of each case, which cannot be adequately addressed through written reports, online assessments, or community surveys.